At Flesta.net, customer satisfaction is our top priority. Our refund policy ensures transparency and provides clear guidelines for handling refund requests. Please read the policy below carefully to understand the terms under which refunds are issued.

1. Eligibility for Refunds

Refunds are applicable under the following circumstances:

  • If the product or service purchased does not match its description or is defective.
  • If the product or service was not delivered within the stipulated time frame and no prior notice was given.
  • If you have been charged incorrectly due to a system error or processing mistake.

2. Conditions for Refunds

To be eligible for a refund:

  • You must submit a refund request within 30 days of receiving the product or service.
  • The product must be unused, undamaged, and returned in its original packaging, where applicable.
  • For services, evidence of unsatisfactory delivery or non-compliance with promised standards must be provided.

3. Non-Refundable Items

Refunds are not available for:

  • Digital products or services already rendered.
  • Discounted or promotional items, unless they are defective or not as described.
  • Products or services that have been used, damaged, or tampered with.

4. Refund Process

Step 1: Request Submission

  • Contact our support team via email at support@flesta.net or call us at +1 216-477-3608 to initiate the refund process.
  • Provide your order number, purchase details, and reason for the refund request.

Step 2: Review and Verification

  • Our team will review your request within 5 business days and verify the issue.
  • Additional documentation or product return may be required for verification purposes.

Step 3: Approval and Processing

  • Upon approval, the refund will be processed to your original payment method within 7-10 business days.
  • If your refund is declined, you will be notified with the reason for rejection.

5. Cancellations

  • Orders or services may be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, cancellations may incur a fee or may not be eligible for a refund depending on the status of the order or service delivery.

6. Contact Us

If you have questions or concerns about our refund policy, please feel free to reach out:

Flesta.net reserves the right to update this refund policy at any time without prior notice. It is recommended to review this page periodically to stay informed about any changes.